Privacy Policy

1. Information We Collect

SJU Luxe Travel collects personal information that you voluntarily provide when using our website, filling out contact forms, subscribing to our newsletter, or engaging our travel advisory services. This may include your full name, email address, phone number, mailing address, travel preferences, passport details (when required for bookings), and payment information.

We also automatically collect certain non-personal information when you visit our website, including your browser type, operating system, IP address, referring URLs, pages visited, time spent on pages, and other analytical data. This information is collected through cookies, web beacons, and similar tracking technologies to help us understand how visitors use our site and to improve your browsing experience.

2. How We Use Your Information

We use the personal information we collect for the following purposes: to provide and manage our travel advisory and booking services; to process reservations and communicate with you about your travel plans; to send confirmations, itineraries, and travel documentation; to respond to your inquiries and provide customer support; and to send marketing communications, travel inspiration, and newsletter updates with your consent.

We also use non-personal data to analyze website traffic and usage patterns, improve our website design and functionality, personalize your experience, and ensure the security of our online platform. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Information Sharing & Third Parties

We share personal information with third-party travel suppliers—including hotels, resorts, airlines, cruise lines, and tour operators—solely to the extent necessary to complete your travel bookings and reservations. We also share information with NCM Concierge as required for our operational and agency relationship.

We may also share information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential. We will disclose personal information to law enforcement or government authorities if required by applicable law, regulation, legal process, or governmental request.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device that help us recognize you on return visits and understand which pages and features are most popular.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). Third-party services we use—including Google Analytics for website analytics and Weglot for translation services—may also set their own cookies. You can control cookie settings through your browser preferences; however, disabling cookies may affect the functionality of certain features on our website.

5. Data Security

SJU Luxe Travel takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Payment information is processed through secure third-party payment processors and is not stored on our servers.

6. Your Rights & Choices

You have the right to access, correct, update, or request deletion of your personal information at any time. You may also opt out of receiving marketing communications by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that opting out of marketing communications will not affect transactional messages related to your travel bookings.

If you are a resident of the European Economic Area (EEA), you may also have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.

7. Third-Party Links & Services

Our website may contain links to third-party websites, services, or platforms that are not owned or controlled by SJU Luxe Travel. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

8. Changes to This Policy & Contact Information

SJU Luxe Travel reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at dsantiago@ncmconcierge.com or call us at (617) 935-5714.